The Government Resolution (GR) issued today, under the signature of Deputy Secretary Mahesh Narudkar, follows directions from Revenue Minister during a review meeting held on May 26, 2026. The committee, headed by the Divisional Commissioner, Pune, has been tasked with designing a computerized system for temporary transfers and postings after promotions in the Revenue Division, Land Records Division, and Registration & Stamps Division.

Committee Composition The three-member committee comprises:

• Divisional Commissioner, Pune (Chairman)
• Settlement Commissioner and Director, Land Records, Pune (Member)
• Inspector General of Registration and Controller of Stamps, Maharashtra State, Pune (Member)

Representatives from Group A, B, and C cadres of all three departments have also been invited as members.

Key Mandate of the Committee The committee has been given a clear six-point terms of reference:

1. Develop a complete procedure for conducting temporary transfers and post-promotion postings through an online (computerized) system.
2. Define objective merit-based criteria for such transfers and postings.
3. Prepare a Career Map (Career Mapping) for officers and employees while recommending postings.
4. Develop a Cadre Map for better human resource planning.
5. Suggest measures to maintain regional balance in postings across different divisions.
6. Submit its detailed recommendations to the government by June 30, 2026.

The Additional Commissioner (Revenue) in the Divisional Commissioner’s office, Pune, has been directed to coordinate meetings and ensure timely submission of the report.

Background and Objective During the May 26 review meeting chaired by the Revenue Minister, the Additional Chief Secretary (Revenue) had highlighted the need to move away from manual processes and introduce a technology-driven, merit-based system for temporary transfers and postings in the Revenue, Land Records, and Registration & Stamps departments. These departments handle critical functions including land records maintenance, property registration, stamp duty collection, and revenue administration — areas that directly impact citizens and property transactions across Maharashtra.

The new policy is expected to minimize scope for arbitrariness, ensure postings are aligned with officers’ service records and career progression, and promote administrative efficiency and regional equity.

The GR has been uploaded on the Maharashtra government portal (www.maharashtra.gov.in) with reference code 202606091039223719.

This initiative is seen as part of the state government’s broader push towards digitisation and transparency in governance, particularly in departments dealing with land and property-related services.

Also Read: Railway Land in Maharashtra to Get Clear Ownership Records, Aiming to Reduce Encroachment Disputes

The post Maharashtra Forms Committee to Digitise Merit-Based Transfers in Revenue, Land Records Depts appeared first on Square Feat India.

That is set to change.

In a significant step towards citizen-centric governance, the Maharashtra Government has issued a Government Resolution (GR) on 4 February 2026, making it mandatory for every government office in the state to formally collect, record, review, and act upon feedback from citizens.

This move brings the idea of “Government is listening” out of speeches and into daily administrative practice.

From Complaint Boxes to Feedback Culture

Many government offices already had complaint or suggestion boxes. However, these were largely limited to grievances, rarely opened, and seldom used as tools for improving systems.

The new GR clearly acknowledges this failure. It states that existing mechanisms were restricted, ineffective, and not aligned with administrative reforms.

Instead of just complaints, the government now wants:

• Real experiences
• Honest suggestions
• Constructive criticism
• Feedback from both citizens and government employees

The focus has shifted from fault-finding to continuous improvement.

What Exactly Will Change Inside Government Offices?

Under the new policy:

• Every government office must install a locked Feedback Box in a visible location.
• Standard feedback forms must be kept near the box.
• Citizens are not forced to use a form — feedback written on plain paper is equally valid.
• Feedback can be anonymous.

This applies to all government and semi-government offices, including local bodies.

What Can Citizens Rate and Comment On?

For the first time, citizens are being officially asked to evaluate government offices on:

• Cleanliness and basic facilities
• Help received in resolving problems
• Behaviour of officers and staff
• Ease or difficulty of procedures
• Delays or efficiency
• Overall experience
• Government schemes, laws, and office functioning

Ratings are given on a 1 to 5 scale, along with open-ended written feedback.

This transforms the citizen from a passive applicant into an active evaluator of governance.

Government Employees Can Speak Too

In a notable departure from traditional top-down administration, the GR also allows government officers and staff to submit feedback through the same mechanism.

They can suggest:

• How government services can become more people-friendly
• What changes are needed in schemes, rules, or procedures
• Administrative or developmental improvements

This recognises that frontline employees often understand systemic flaws better than anyone else.

Monthly Opening, Mandatory Review, Public Transparency

To prevent feedback from being ignored:

• Feedback boxes must be opened every month on the 5th, or the next working day.
• They must be opened by the Head of Office or an authorised officer.
• Wherever possible, this should happen in the presence of staff and citizens, ensuring transparency.
• All feedback must be recorded in a Feedback Register with date, subject, and name (if provided).

Action, Not Just Acknowledgement

The GR draws a clear line between:

1. Feedback that can be implemented at the office level
2. Feedback requiring policy or rule changes

• Practical suggestions must be implemented immediately by the office head.
• Policy-level feedback must be forwarded to:
  • Senior offices
  • Department Secretaries
  • The Secretary for Administrative Innovation, Excellence and Good Governance

This ensures that citizen voices can travel from a local office to the state’s decision-making level.

Why This Matters Beyond One Office Visit

The government has clarified that this feedback will be used for:

• Government Process Re-engineering
• District Good Governance Index
• Evaluation of government schemes
• Administrative reforms
• Policy formulation

In other words, citizen experience data will influence how governance itself is measured and redesigned.

Is This Real Reform or Just Another Circular?

On paper, this is one of the strongest acknowledgements by the state that:

• Governance must be judged by citizen experience
• Transparency must be institutional, not optional
• Feedback must lead to measurable improvement

The real test, however, will be implementation — whether feedback is sincerely reviewed and acted upon at ground level.

Still, for the first time, the government has created a formal, structured, and compulsory system that says:

Your experience matters. Your voice will be recorded. And it can lead to change.

Also Read: Maha Govt floats Global Tender for Dharavi Redevelopment

The post Your Feedback Now Has a Place in Every Government Office: Maharashtra Makes ‘Listening to Citizens’ Official Policy appeared first on Square Feat India.