Online hearing of MahaRERA cases via video conferencing will be held now onwards. This in the wake of COVID 19, to maintain social distancing,
By Varun Singh
MahaRERA has issued a Standard Operating Procedure for online hearings through video conferencing.
Coronavirus (COVID -19) continues to remain a major public health hazard across the world. Hence it has become important to undertake safety and precautionary measures to contain its spread.
This includes social distancing, avoiding physical public gathering, meetings and leveraging technology to minimise physical human interface.
Accordingly, MahaRERA also leveraged its digital platform to ensure non-stop online delivery of all its services (even during entire lockdown phase) including:
- Project Registration
- Agent Registrations
- Project Extensions / Corrections
- Filing of Complaints
- Project updates and so on
During the later stages of lockdown, MahaRERA initiated the procedure for online hearings through video conferencing, of urgent matters, after urgency of the matter was established by the full bench of MahaRERA.
In the meantime, MahaRERA has worked on enhancing its complaint management IT application so that the entire complaint procedure including filing of complaints, reply by respondents, counter replies by both complainants and respondents, hearings, judgements can be done online, from home, without any need to visit MahaRERA Office.
The circular says, “MahaRERA, shall, henceforth, use online mode to re-start regular hearing of cases through video conferencing.”
With this initiative, all MahaRERA services and operations can be delivered digitally, without any need for physical visit by allottees, promoters, agents, advocates and others to MahaRERA offices. MahaRERA will thus be 100% digital with zero paper and zero footfalls.
MahaRERA expects no outside visitors to its office premises, without prior appointment. Online, e-meetings shall be encouraged for every interaction, including meetings for doubt clarifications. E-meetings can be scheduled with respective officials by dropping an email to them.
MahaRERA has also come out with guidelines on how to connect to the video call, like issuing of password and other aspects.
One can go through the entire circular here
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