RERA has disposed of a total of 48,556 complaints in three years. Total 57% complaints resolved in last one year

By Varun Singh

After three years since its implementation, RERA has grown into a strong force for disposing of consumer complaints across the country.

According to data available from the Ministry of Housing and Urban Affairs RERA has disposed of a total of 48,556 complaints as of July 2020. Total 57% or 27,581 complaints resolved in last one year.

In over three years, UP RERA disposed maximum of real estate complaints at 18,509 cases; Haryana with 9,919 and Maharashtra 7,883.

Detailed data of India

RERA detail of India
Detailed RERA data by Ministry of Housing and Urban Affairs

Anuj Puri, Chairman – ANAROCK Property Consultants says, “One of RERA’s primary functions is addressing real estate consumers’ grievances. In a bit over three years since RERA implementation, the authorities of various state and UTs have resolved over 48,556 consumer complaints. Project and agent registrations have also increased perceptibly in a year – with nearly 24% and 20% respectively.”

Project registrations saw a 24% annual jump – from 43,208 projects as on July-end 2019 to nearly 53,364 projects presently.

The States with maximum project registrations currently include Maharashtra, Gujarat, Karnataka, Madhya Pradesh, Uttar Pradesh, Telangana and Tamil Nadu.

Cumulatively, these seven states account for a significant 85% share with nearly 45,278 registered projects. Maharashtra tops the list with nearly 25,604 project registrations.

UP has seen the least annual growth of 5% in project registrations. In July 2019, around 2,676 projects were registered in the state – currently, the number stands at approx. 2,818 projects.

“Evidently, developers in the state were more focused on project completions than on new launches,” says Puri.

Among the top 7 states, Telangana saw the highest yearly growth of 79% in project registrations – from 1,064 projects in July 2019 to over 1,902 projects now.

Tamil Nadu recorded a 54% yearly jump – as on July 2019, the state has 1,064 projects registered which have increased to 1,635 projects this year.

In terms of agent registrations, there has been a 20% increase in a year – from 34,182 registered agents towards July-end 2019 to nearly 41,143 agents as of July 2020.

Salient features of RERA as on July 11, 2020

  • 31 States/UTs have notified rules under RERA; 2 North Eastern States (Nagaland and Sikkim) are under process to notify the rules. Rules in UTs of Jammu & Kashmir and Ladakh will be notified soon. West Bengal has enacted its own legislation, which has been challenged before Supreme Court and MoHUA has filed its affidavit to annul it.  
  • 30 States/UTs have set up Real Estate Regulatory Authority (Regular – 25, Interim – 05). Meghalaya has notified the rules but yet to establish Authority.  
  • 24 States/UTs have set up Real Estate Appellate Tribunal (Regular -16, Interim – 08) (Arunachal Pradesh, Assam, Himachal Pradesh, Kerala, Lakshadweep, Meghalaya and Mizoram are under process to establish).  
  • Regulatory Authorities of 26 States/UTs have operationalized their websites under the provisions of RERA. (Arunachal Pradesh, Assam, Manipur, Meghalaya & Puducherry are under process to operationalize).  
  • 53,712 Real Estate Projects and 41,220 Real Estate Agents have registered under RERA across the country.  
  • 48,738 Complaints have been disposed-off by the Real Estate Regulatory Authorities across the country.

COVID-19 Impact: State RERAs Extend Project Deadlines

The pandemic induced lockdown more or less completely halted overall construction activity, as many as 23 state RERAs announced a 6-months completion extension for projects whose delivery was scheduled on or after March 24.

Many state RERAs also have the discretion of proving additional leeway of three months, considering local conditions.

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